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Terms and Conditions

Welcome to Parijatham Food Works (PFW). By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our services.

1. Services Provided

PFW provides kitchen rental services and food preparation on behalf of clients who wish to promote their own brands. We operate multiple kitchens across Chennai to accommodate a variety of culinary needs, including dedicated vegetarian and non-vegetarian kitchens. Our services enable clients to take orders under their own brand name and submit those orders to us for preparation and fulfillment.

2. Eligibility and Registration

Clients must be 18 years or older to engage in services provided by PFW. Clients are responsible for providing accurate and complete information when registering for our services. Any false or misleading information may result in termination of services.

3. Order Fulfillment and Client Responsibilities

Orders placed with PFW are fulfilled based on the specifications provided by the client. Clients are responsible for ensuring that the order details are clear, complete, and correct. PFW will not be liable for any misrepresentation or inaccuracies in orders submitted by clients.

4. Fees and Payment Terms

Fees for kitchen rental and food preparation services are determined based on the terms agreed upon during registration. Additional charges may apply for certain premium services or special requests. Payments must be made in full prior to service delivery. PFW reserves the right to withhold services if payment is not received on time.

5. Cancellation Policy

Cancellations must be made at least 24 hours prior to the scheduled service time to avoid charges. Any cancellations made within the 24-hour window may incur a cancellation fee.

6. Intellectual Property

All content, recipes, and culinary methods used in PFW kitchens are proprietary to PFW. Clients are granted a limited license to use our facilities for food preparation but do not gain any ownership rights to PFW’s intellectual property. Unauthorized use of PFW branding or content without prior consent is strictly prohibited.

7. Limitation of Liability

PFW is not responsible for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of profits or damage to reputation. Our liability is limited to the amount paid by the client for the specific service in question.

8. Termination

PFW reserves the right to terminate or suspend services at any time if a client is found to be in violation of these Terms and Conditions or engages in any activity deemed harmful to PFW’s interests. Upon termination, clients must immediately cease use of PFW’s facilities and services.

9. Modifications to Terms

PFW reserves the right to update or modify these Terms and Conditions at any time. Clients will be notified of significant changes, but it is the client’s responsibility to review these terms periodically.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Location/Country]. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in [Your Location/Country].

By using PFW services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. For any questions or further information, please contact us at [Your Contact Email/Phone].

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Privacy Policy

Introduction
Parijatham Food Works ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information that we obtain about users through our services and website.

1. Information We Collect
- Personal Information: Includes name, contact information (email, phone number), and other identifiable information you provide.
- Non-Personal Information: Such as browsing data, device information, and other analytics used to improve our services.

2. How We Use Your Information
We use collected information to:
- Provide and improve our services.
- Communicate with you about inquiries, orders, and updates.
- Enhance user experience and perform analytics.

3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with trusted partners for processing and delivery purposes but require these partners to maintain confidentiality.

4. Data Security
We employ industry-standard security measures to protect your information. However, no method of transmission over the internet is entirely secure, so we cannot guarantee absolute security.

5. Cookies and Tracking
Our site uses cookies to enhance your browsing experience and analyze traffic. You can adjust your browser settings to refuse cookies, but this may limit site functionality.

6. Your Choices
You may contact us at any time to update or delete your personal information by emailing admin@parijathamfoodworks.com.

7. Updates to This Policy
We may update our Privacy Policy from time to time. Please check this page periodically for any changes.

8. Contact Us
For questions or concerns regarding this Privacy Policy, please reach out at admin@parijathamfoodworks.com.

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Refund Policy

At Parijatham Food Works, we strive to provide excellent catering services to meet your expectations. However, please be aware of our refund policy as outlined below:

Refund Eligibility

Refunds will only be provided if a payment was made by mistake. For example, if a duplicate payment or accidental overcharge occurs, please contact us immediately, and we will assist with rectifying the situation. Any valid requests will be processed within 5-10 business days.

Non-Refundable Transactions

Except for payments made by mistake, we do not offer refunds for services once they have been confirmed and scheduled. All orders are carefully planned and prepared based on the information and requirements provided by the customer.

Cancellation Policy

If you wish to cancel your order, please inform us at least 24 hours in advance. Orders canceled less than 24 hours before the event are non-refundable, as our team will have already started preparations.

Changes to Orders

Changes to orders are allowed up to 24 hours before the event. Any changes requested within 24 hours may not be accommodated, and no refunds will be issued for such changes.

Quality and Service Guarantee

We take pride in the quality of our food and services. If you experience any dissatisfaction with the food or service provided, please notify us immediately during the event. We will make every effort to resolve the issue promptly. Refunds for quality issues will only be considered after our team has reviewed the complaint, and this may not always result in a full refund.

Refund Process

All valid refund requests will be processed within 5-10 business days. Please note that the refund will be credited to the original payment method. Any refund requests after the event will not be entertained unless there is a legitimate issue caused by Parijatham Food Works.

Contact Information

If you have questions regarding our refund policy or believe a payment has been made in error, please contact us at admin@parijathamfoodworks.com.